Due to the nature of our business, we must request a 35% deposit to be paid when placing your order and the balance payable upon delivery of your goods. This deposit will be refunded in full in the event of a cancellation within 7 days of order placement. No refunds will be given for any orders that are cancelled after 7 days.
Orders must be cancelled by email or in writing. No cancellation will be deemed to be executed unless such notification is actually received by Designs by Jewels. Cancellation will not be deemed to be made merely by the clients submitting such notification.

All Invitations, RSVP, Thank You & Place Card information must be typed, including guest names (if this option is requested), as no hand-written details will be accepted.

Printing will only commence upon your signed approval of proforma layout, upon which any necessary changes/corrections can be marked. If any changes/corrections are requested, a new proforma layout will be created for your final approval before we begin printing.

At Designs by Jewels, we prefer to hand deliver your goods to ensure their quality is maintained but can only offer this service within the Sydney metropolitan area.
For all other areas, we use Australia post or a courier service, and whilst all care is taken, we cannot be held liable for any damage whatsoever caused by third parties. A delivery fee may be applicable but this will be advised at the time of order placement.